Privacy Policy

Effective Date: February 8, 2026

1. Introduction

VideoBloom ("we" or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

2. Information We Collect

We collect the following types of information:

Account Information: When you register, we collect your email address, username, and profile picture.
Billing and transaction information: When you purchase credits or a subscription, we receive the order, product, and subscription status information needed to operate the service. Payment processing itself is handled by our payment partners.
Usage Data: We collect information about how you interact with our service, such as the types of videos you generate, frequency of use, and access times.
Input Content: Images, text, or other inputs you upload to generate videos.
Generated Content: Video content you generate using our service.
Support communications: If you contact us, we keep the information required to investigate and resolve your request.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our services.
To process your transactions and manage your credits.
To send you relevant notifications, including service updates and security alerts.
To monitor and analyze trends, usage, and activities to improve user experience.
To detect, investigate, and prevent fraud and other illegal activities.
To handle support requests, billing issues, and account disputes.

4. Information Sharing

We do not sell your personal information to third parties. We share your information only in the following circumstances:

With service providers who assist us in operating our services, such as cloud hosting, authentication, payment processing, email delivery, and AI model providers.
To comply with legal obligations, court orders, or legal processes.
To protect the rights, property, or safety of us, our users, or the public.

5. Data Retention

We retain account, transaction, and generation-related records for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and prevent abuse. Retention periods may differ by data type.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable laws, you may have the right to access, correct, delete, or restrict the processing of your personal information. You can exercise these rights at any time through your account settings or by contacting us.

8. Children's Privacy

Our services are not intended for children under 13 (or other age as required by local law). If we discover we have collected personal information from children, we will take steps to delete it as soon as possible.

9. Changes to Policy

We reserve the right to update this Privacy Policy at any time. If we make material changes, we will notify you through the service or by email.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@videobloom.video