Privacy Policy

Effective Date: April 3, 2026

1. Scope

This Privacy Policy applies to the VideoBloom website, account system, pricing and billing flows, and our AI video generation tools. VideoBloom is a service for creating short video drafts from text prompts, uploaded images, and, when available, reference media workflows. By using the service, you understand the data practices described in this policy.

2. Information We Collect

Depending on how you use the service, we may collect:

  • Account and identity information: your email address, display name, avatar, sign-in method, and information related to account verification and sessions.
  • Session and device information: IP address, browser or device details, access logs, sign-in times, session cookies, and language preferences.
  • Billing and transaction information: order identifiers, plan and subscription status, payment results, currency, amounts, and information needed for invoicing or reconciliation. Full payment card details are generally handled by our payment processors rather than stored by us.
  • Input content: prompts, uploaded images, uploaded video reference material, and generation parameters.
  • Generated content: generated videos, thumbnails, task status, error information, credits consumed, and generation history.
  • Support and communications: emails you send us, issue descriptions, screenshots, and support outcomes.
  • Analytics and usage information: page visits, feature usage, and performance or error data used to understand and improve the product.

3. How We Use Information

We generally use information to:

  • create and manage accounts, authenticate users, and maintain sessions;
  • process uploads, call model providers, generate videos, and show your history and exports;
  • manage credits, subscriptions, one-time purchases, billing, and customer support;
  • protect the platform by detecting fraud, abuse, policy violations, and technical failures;
  • analyze trends, troubleshoot problems, and improve product quality, performance, and pricing experience; and
  • comply with legal obligations and handle disputes, requests, refunds, or enforcement matters.

4. How We Share Information

We do not sell your personal information. We share data only as needed:

  • with vendors that help us provide the service, such as authentication, payment processing, email delivery, cloud hosting, object storage, logging or analytics, and AI model or infrastructure providers;
  • to comply with legal obligations, lawful requests, court orders, or regulatory requirements;
  • to protect the rights, safety, property, or security of VideoBloom, our users, or the public; and
  • as reasonably necessary in connection with a merger, financing, asset sale, or business reorganization.

5. Cookies, Local Storage, and Analytics

We may use cookies, local storage, and similar technologies to keep you signed in, remember language preferences, preserve limited task state, and measure site usage. We may also use third-party analytics services to understand page performance and product stability.

6. Data Retention

We keep data for as long as reasonably necessary to provide the service, maintain account records, handle billing and disputes, prevent abuse, and meet legal obligations. Retention periods may vary by data type. Transaction records may be kept longer, while session or technical logs may be kept for shorter periods.

7. International Processing

We and our service providers may process and store data outside your country or region. By using the service, you understand that your information may be transferred to jurisdictions with different privacy protections.

8. Your Choices and Rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict the processing of your personal information, or to object to certain uses. You may be able to update limited account details directly, and you can send requests to support@videobloom.video.

9. Security

We use reasonable technical and organizational safeguards, but no internet transmission or storage system is completely secure. Please do not upload highly sensitive, confidential, or specially regulated data that you do not want processed by third parties involved in delivering the service.

10. Children's Privacy

The service is not intended for children under 13, or for minors who are not legally permitted to use the service where they live. If we learn that we collected personal information from a child inappropriately, we will delete it within a reasonable time.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes become effective when posted on the site, and we may notify you through the service or by email when appropriate.

12. Contact

Questions about this Privacy Policy, our data practices, or a rights request can be sent to support@videobloom.video.